Base Business Solutions and Uniphore Partner to Bring New Technology to Vietnam's CX Industry

Ho Chi Minh City, Vietnam–(business wire) — Base Business Solutions (BaseBS), a leading provider of cloud and hosted customer experience (CX) and contact center solutions in Vietnam, today announced that it has entered into a strategic partnership with Uniphore, a leader in conversational AI and automation. Announced. Through this partnership, BaseBS will be able to enhance customer experience, improve employee performance, and better understand customer insights to achieve superior business outcomes.

As part of the agreement, BaseBS will provide customers with conversational AI and automation capabilities across its initiatives on self-service and assisted service channels.

Uniphore’s X Platform is an integrated conversational AI and automation platform that combines automatic speech recognition (ASR), natural language processing (NLP), robotic process automation (RPA), emotional AI, and knowledge AI, including Vietnamese. The era of savvy customers. These technology components translate into specific customer-facing services in the form of chatbots, voice bots, conversational analytics for quality automation, and real-time customer analytics and agent guidance.

This partnership will bring far-reaching benefits to our customers, employees and organizations, impacting not only the way we do business today as we continue to adapt to the current global situation, but also for the long term. Benefits include:

• Personalized Auto-Resolve for client Thus, it provides time to value through Uniphore’s U self-service offering.
• Contact Center Worker Productivity and Efficiency U-Assist is powered by Uniphore products that can guide agents in real-time with mid-call alerts, next best actions, and reduce post-call work.
• business will be able to make Data-driven decision making with smarter conversation analytics. Through Uniphore’s U Analyze solution, companies can transform their CX by analyzing conversations from different platforms such as voice, email and text, and use a unified view of omnichannel support and conversations to increase effectiveness and improve customer engagement. You can discover the intentions and feelings of

“BaseBS is very pleased to partner with Uniphore on our journey to bring new technologies such as artificial intelligence (AI), machine learning and automation to Vietnam’s CX industry.” Pham Suan Phuc, Vice President of Base Business Solutions“Uniphore’s conversational AI and automation platform enables customers to personalize conversations, improve contact center employee productivity, and use conversational insights to make better decisions.” It will be like this.”

“We are excited about our partnership with BaseBS as we look to enhance and provide a more comprehensive CX solution for contact centers in our local market.” Gokul Gopalakrishnan, Senior Vice President and Asia Business Head, UniphoreWe believe the natural synergies with BaseBS will create a strong joint value proposition, go-to-market strategy, unrivaled CX solutions for businesses and experiences for customers. ”

BaseBS is part of Uniphore’s Reseller Partner Program. The program provides partners with the resources they need to leverage cutting-edge technology, enhance their portfolio and products, and drive increased revenue. Uniphore also launched the Unite App Alliance Partner Program. This enables participating Independent Software Vendors (ISVs) to engage in value-driven collaboration and cross-selling to help shape the direction and strategy of tomorrow’s conversational AI and automation with greater access and Get involved. Innovation in CX technology.

About Unifor

Uniphore is the global leader in conversational automation. Billions of conversations take place every day across industries such as customer service, sales, human resources, and education. Whether man-to-man, man-to-machine or machine-to-machine, conversations are at the heart of everything we do and are the new currency of the enterprise.

At Uniphore, we believe the companies that best understand and act on these conversations will win. We have built the most comprehensive and powerful conversational automation platform, combining conversational AI, workflow automation and RPA (robotic process automation) with a business user-friendly UX into a single integrated platform, providing industry-wide Transform and democratize the customer experience.

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About Base Business Solutions (BaseBS)

Founded in 2005, BaseBS is one of the leading providers of cloud and hosted customer experience and contact center solutions in Vietnam. BaseBS provides bespoke CX solutions for hyperscale and large enterprise clients that enable them to achieve customer service excellence and gain a competitive advantage in the market.

We are honored as an Advanced Technology Partner of Cisco for our call center and contact center infrastructure implementations. Combining comprehensive industry expertise, dedicated teams, and cutting-edge technology, our customers can modernize their customer journeys and maximize business productivity. Our portfolio is active in a wide range of business areas including banking and finance, insurance, retail, logistics, hospitality, medical and healthcare.